Frequently Asked Questions
How do I send in my prescription?
If you’ve made a prescription purchase online please scan and send us a valid copy of your prescription, which includes your full name, the exam date, and expiry date to firstname.lastname@example.org. We will confirm once the prescription has been received and if we require any further information from you we’ll be in touch via either email or phone.
What Payment methods do you accept online?
We currently accept payments for online orders using VISA, MasterCard, American Express and PayPal.
Do you offer multifocal or bifocal lenses?
Unfortunately, at this time we do not offer progressive or bifocal lenses. We do, however, provide the option for single vision distance and near glasses.
What are your frames made out of?
Our frames are made out of the highest quality cellulose acetates or metal alloys. The acetate is produced by a generations old family-run company based in Milan, Italy.
What if I have an astigmatism?
No problem. Many of our guests have an astigmatism, and it is no trouble to fill these orders.
What is my pupillary distance (PD)?
Pupillary Distance (PD) is the distance between the centre of both pupils in millimetres. The PD is required by our optical technicians to fit your lenses accurately and achieve the most effective and comfortable outcome for you. Ask your optometrist for this and they will include with your prescription.
What is your returns policy?
Oxford & Kin offers a flexible, 30-day, no questions asked return or exchange policy on all products. All you need to do is drop us an email email@example.com. For products purchased within Canada, we will arrange a return shipping label to get them sent back free of charge. For products purchased and shipped to anywhere outside of Canada, return shipping will be at the cost of the customer. If you have any issues with the frames, lenses or any other part of our product, please send an email and we will do our best to sort it out straight away.
What prescriptions do you cover?
We can fill most glasses prescriptions including nearsightedness, farsightedness, and astigmatism correction. We also provide basic, non-prescription reading lenses ranging from 0 to +3.00. We offer high index lens options, which are thinner lenses made for strong prescriptions. We do not offer progressive or bifocal lens options at this time.
When will my glasses arrive?
Each pair of Oxford & Kin prescription glasses is made up individually for you. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take around one week to process, while more customized lenses and prescription sunglasses can take up to two weeks. Once your glasses have been shipped you will receive a confirmation email, along with tracking information from Canada Post.
Why are the glasses so cheap? Am I missing something?
The eye wear industry has long been dominated by one or two goliath companies that own the rights to many common and high-end brands. As such, it has been easy for them to dictate the price of eye wear.
As a brand that is founded by an optometrist who is passionate about quality of care and service, we are proud to offer some of the best quality frame and lens materials. Each Oxford & Kin frame stands for quality, social responsibility, and style. The reason that these services and merchandise are available at such an affordable price is because we are independent, thus able to cut out the middlemen and other parts of the supply chain that drive up the cost to the end consumer.
Can I order frames without lenses?
Absolutely. We will happily send you the frame only if you need to have your lenses fitted elsewhere. These will arrive with the same multicoat used on our prescription lenses so they will also look great if you just wear glasses for fashion.
My frames don't fit perfectly/my prescription doesn't feel right, what should I do?
If your frames don’t fit properly or you have any other concerns email us straight away so we can help. After assessing the situation we will work out the best solution for you.
Can I get high-index lenses?
Yes, of course! Oxford & Kin offers multiple lens options, including high-index lenses for those of us who have higher prescriptions. To provide the best visual experience, we recommend 1.67 index for low to medium strength prescriptions and 1.74 for medium to high prescriptions.
If you have any concerns regarding your prescription or lens options, we would be happy to discuss further. Simply drop us an email at firstname.lastname@example.org.
Tell me about your lenses?
We believe in using the finest lenses, and all our standard prescription lenses are 1.60 index multi-coat lenses, which means they are all anti reflective, scratch-resistant, and offer 100% UV protection. Each pair is fitted by expert technicians and checked 3 times independently to ensure optical quality.