Shipping & Returns
WHEN WILL MY GLASSES ARRIVE?
Each pair of Oxford & Kin prescription glasses is made up individually for you. Once we have reviewed your prescription and have all the details we need, we can process your order. Most optical orders take around one week to process, while more customized lenses and prescription sunglasses can take up to two weeks. Once your glasses have been shipped you will receive a confirmation email, along with tracking information from Canada Post.
WHAT IS YOUR RETURNS POLICY?
Oxford & Kin offers a flexible, 30-day, no questions asked return or exchange policy on all products. All you need to do is drop us an email firstname.lastname@example.org. For products purchased within Canada, we will arrange a return shipping label to get them sent back free of charge. For products purchased and shipped to anywhere outside of Canada, return shipping will be at the cost of the customer. If you have any issues with the frames, lenses or any other part of our product, please send an email and we will do our best to sort it out straight away.